Refund policy

Effective Date: September 11, 2025

Last Updated: July 15, 2026

Street7 is a sub-brand of Belle LLC, a company registered in the United Arab Emirates. This Return and Refund Policy applies to eligible purchases made through Street7 and delivered to customers in the United States, United Kingdom, and Canada.

30-Day Return Window

You may request a return, refund, or replacement within 30 calendar days after your order is marked as delivered.

To qualify, please contact us at hello@street7.store within the 30-day period and provide:

Your full name
Order number
The item concerned
The reason for your request
Clear photographs or a video if the item is damaged, defective, incorrect, or materially different from its description

Requests submitted after the 30-day period may not be eligible unless required by applicable consumer law.

Change-of-Mind Requests

If you change your mind, you may request a refund within 30 days of delivery. The item must be unused, unopened, and in its original condition and packaging.

For hygiene and safety reasons, opened or used cosmetics, skincare products, personal-care items, and other hygiene-sensitive products cannot be refunded for change-of-mind reasons unless they are defective, damaged, incorrect, or otherwise eligible under applicable consumer law.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, incomplete, or different from what you ordered, contact us within 30 days of delivery.

Please include clear photographs or a short video showing the item, packaging, shipping label, and reported problem. Once the claim is verified, you may choose between:

A replacement at no additional cost; or
A refund to your original payment method

Street7 will cover all approved replacement or return costs resulting from damaged, defective, or incorrect items.

Physical Returns

In most cases, Street7 does not require customers to physically return an approved item. We may instead issue a refund or send a replacement after reviewing the information and evidence provided.

If a physical return is required, we will provide the return instructions and return address by email. Do not send an item to the address shown on the parcel without first contacting us, as it may be a fulfilment facility that cannot receive returns.

Street7 will cover the return shipping cost when the item is damaged, defective, incorrect, or materially different from its description. For an approved change-of-mind return, we will clearly tell you whether return shipping is required and who is responsible for the cost before you return the item.

No restocking fees are charged.

Review and Approval

We will review your request and notify you by email whether it has been approved or declined. We may request reasonable additional information needed to verify the order or reported issue.

A request will not be declined merely because the customer has expressed dissatisfaction. Any decision will be based on the eligibility conditions stated in this policy and applicable consumer law.

Refund Processing

Approved refunds will be issued to the original payment method within 10 business days after approval or, where a physical return is required, within 10 business days after the returned item is received and inspected.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. Original shipping charges are refunded when an order is damaged, defective, incorrect, lost in transit, or otherwise required by applicable law. Any non-refundable shipping charge applicable to a change-of-mind request will be disclosed before the return is accepted.

If more than 15 business days have passed since we confirmed that your refund was issued, contact us at hello@street7.store.

Replacements

Approved replacements will be processed as soon as reasonably possible. Once dispatched, tracking information will be sent to the email address used to place the order.

Replacement processing time is separate from the estimated shipping and delivery time.

Lost Packages

If tracking does not show delivery and your order has not arrived within the delivery period stated in our Shipping Policy, contact us at hello@street7.store.

We will investigate the shipment with the carrier or fulfilment partner. If the package is confirmed lost in transit, you may choose either:

A replacement at no additional cost; or
A refund to your original payment method

Packages Marked as Delivered but Not Received

If tracking shows that an order was delivered but you cannot locate it, please:

Confirm the shipping address provided with the order.
Check around the delivery location and with household members, neighbours, reception staff, or building management.
Contact the delivery carrier for delivery details.
Notify Street7 as soon as possible.

Street7 will review the available tracking and delivery evidence and may open an investigation with the carrier. We may request written confirmation of non-receipt or other reasonable supporting information. A post-office certificate will not be required where it is unavailable or where another reasonable form of evidence can be provided.

The outcome of the claim will depend on the carrier investigation, available delivery evidence, applicable consumer law, and the circumstances of the shipment.

Stolen Packages

If a package is stolen after confirmed delivery, contact us as soon as possible. We will assist with a carrier investigation where available. We may request a police report or other reasonable supporting documentation for high-value claims.

Eligibility for a refund or replacement will be assessed based on the delivery evidence, investigation results, circumstances of the claim, and applicable consumer law.

Order Cancellations

If you need to cancel an order, contact us immediately at hello@street7.store. We cannot guarantee cancellation once an order has entered processing or has been dispatched.

If the order has already been dispatched, it will be handled under the eligibility conditions in this policy after delivery.