Shipping policy

Effective Date: September 11, 2025

Last Updated: July 15, 2026

Street7 is committed to providing clear, reliable shipping information from the moment you place your order until it reaches your delivery address.

This Shipping Policy applies to orders delivered within the United States, United Kingdom, and Canada.

1. Order Processing

Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays.

Processing includes order verification, payment authorization, product preparation, and transfer to the shipping carrier.

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

During periods of unusually high demand, severe weather, public holidays, or other exceptional circumstances, processing may take longer. If a significant delay affects your order, we will notify you using the contact information provided at checkout.

2. Estimated Shipping and Delivery Times

Estimated delivery time consists of both processing time and shipping time.

Destination	Processing Time	Shipping Time	Total Estimated Delivery
United States	1–3 business days	4–7 business days	5–10 business days
United Kingdom	1–3 business days	4–7 business days	5–10 business days
Canada	1–3 business days	4–7 business days	5–10 business days

Business days do not include weekends or public holidays.

Delivery estimates begin on the first business day after an order is placed. They are estimates rather than guaranteed delivery dates unless Street7 expressly provides a guaranteed date at checkout.

The delivery estimate displayed on the product page or during checkout should be consistent with this policy. Where a product has a different delivery timeframe, the timeframe clearly displayed for that product will apply.

3. Shipping Destinations

Street7 currently ships to eligible addresses within:

The United States
The United Kingdom
Canada

Available delivery locations are confirmed during checkout.

Certain remote areas, restricted locations, military addresses, post-office boxes, or territories may not be eligible for delivery.

If we cannot deliver to the address provided, we will contact you and issue a full refund for any affected item that cannot be shipped.

4. Order Fulfilment

Orders may be processed through different authorized fulfilment locations depending on product availability and the customer’s delivery address.

If an order contains multiple products, the items may be shipped separately and arrive in more than one package. You will not be charged additional shipping fees solely because we divide an order into multiple shipments.

Where available, separate tracking information will be provided for each package.

5. Shipping Costs

Any applicable shipping charge will be clearly displayed before you submit your order.

Street7 will not add undisclosed mandatory shipping or handling charges after an order has been placed.

Promotional or free shipping may be subject to:

Minimum order requirements
Eligible delivery destinations
Participating products
A specified promotional period

Any applicable conditions will be shown before checkout.

6. Duties, Taxes, and Customs Charges

Applicable taxes and charges collected by Street7 will be displayed during checkout.

In some circumstances, an international shipment may be subject to import duties, taxes, brokerage charges, or customs fees imposed by the destination country. Where such charges are not collected at checkout, they may be payable by the recipient directly to the relevant authority or carrier.

Street7 does not control charges imposed independently by customs authorities or local carriers.

Where we know that additional import charges are likely to apply, we will make this reasonably clear before purchase. Customers should review any customs information presented during checkout before submitting an order.

7. Shipping Confirmation and Tracking

After your order has been dispatched, we will send a shipping-confirmation email containing available tracking information.

Tracking information may take 2–5 business days after dispatch to display its first update. A delay in the first tracking update does not necessarily mean the package has not been shipped.

If tracking has not updated after five business days, contact hello@street7.store with your order number.

8. Delivery Delays

Delivery may occasionally be affected by:

Severe weather
Carrier disruptions
Customs inspections
Public holidays
Address-verification problems
Regulatory restrictions
Events outside our reasonable control

If we become aware that your order cannot be shipped or delivered within the stated timeframe, we will contact you where reasonably possible and provide an updated estimate.

Where required by applicable law, you may choose to:

Accept the revised delivery timeframe; or
Cancel the affected unshipped item for a full refund to the original payment method

We will not require you to accept an indefinite delay.

9. Orders That Have Not Arrived

If your order has not arrived by the end of the estimated delivery period, please:

Review the tracking information.
Confirm that the delivery address is correct.
Check around the delivery location.
Check with household members, neighbours, reception staff, or building management.
Contact the carrier where appropriate.
Contact Street7 at hello@street7.store.

We will review the shipment and, where necessary, open an investigation with the carrier or fulfilment partner.

If the package is confirmed lost in transit or cannot be delivered within a reasonable revised timeframe, you may choose between:

A replacement at no additional cost; or
A refund to the original payment method

You do not need to wait 45 or 60 days before contacting Street7 about a missed delivery estimate.

10. Packages Marked as Delivered but Not Received

If tracking shows that a package was delivered but you cannot locate it, notify us as soon as possible.

We may ask you to:

Confirm your delivery address
Check with household members or neighbours
Contact the carrier
Obtain delivery information from reception or building management
Provide reasonable confirmation that the package was not received

We will review the available tracking and delivery evidence and may open an investigation with the carrier.

A claim will not be automatically rejected solely because tracking shows delivery. Its outcome will depend on the available evidence, carrier findings, circumstances of the delivery, and applicable consumer law.

11. Damaged, Defective, or Incorrect Items

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 30 calendar days after delivery.

Please provide:

Your order number
A description of the issue
Clear photographs or video of the item
Photographs of the packaging and shipping label where relevant

Approved claims will be handled under our Return and Refund Policy. Depending on the circumstances, you may receive a replacement or refund.

Reporting damage promptly may help us complete a carrier investigation, but this does not reduce any mandatory consumer rights.

12. Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If you notice an error, contact hello@street7.store immediately. We cannot guarantee that an address can be changed after processing or dispatch has begun.

If an order is returned because of an incorrect or incomplete address, we will contact you to discuss available options. Any reasonable redelivery charge will be disclosed and agreed before the order is shipped again.

Street7 will remain responsible where a delivery problem results from our error or that of an authorized service provider.

13. Refused and Unclaimed Packages

If a customer refuses delivery or does not collect a package, the package may be returned to the relevant fulfilment location.

Once the package’s status has been confirmed, we will process the matter in accordance with our Return and Refund Policy. Any shipping cost deducted from a change-of-mind refund must be legally permitted and disclosed to the customer.

This section does not apply where delivery is refused because the package is visibly damaged, incorrect, or subject to an undisclosed charge.

14. Order Cancellations

To request cancellation, contact hello@street7.store as soon as possible.

We cannot guarantee cancellation after an order has entered processing or been dispatched. If cancellation is no longer possible, the order may be handled under our Return and Refund Policy after delivery.

If Street7 cancels an order before shipment, all amounts collected for the cancelled item will be refunded to the original payment method.

15. Events Outside Our Reasonable Control

Street7 is not responsible for delays caused solely by events outside our reasonable control, such as natural disasters, government restrictions, widespread carrier disruption, civil emergencies, or severe weather.

However, this does not remove our responsibility to: